This Data Retention Policy defines the baseline operational handling of platform data, customer-account data, logs, backups, and post-termination data states. It exists to support security, continuity, lawful operations, dispute handling, and predictable deletion.
WISPGate retains data only for as long as necessary for service delivery, legal obligations, security, documented customer instructions, dispute preservation, and legitimate operational purposes.
During an active subscription, customer platform data is retained for the duration of the service relationship, subject to the customer’s own actions within the platform and applicable module behavior.
System logs, access logs, audit trails, and security events may be retained for security, troubleshooting, abuse prevention, compliance support, and platform integrity for periods determined by operational needs and infrastructure design.
Backups may contain snapshots of customer data for continuity and recovery purposes. Backups are not treated as a customer-facing archive. Even after logical deletion in the live environment, historical fragments may persist in backup media until overwritten through normal rotation.
Unless a signed agreement states otherwise, customer must complete data export within thirty (7) days after termination or expiration. After that period, WISPGate may permanently delete or render inaccessible customer data without further obligation.
WISPGate may retain certain records beyond ordinary schedules where required by law, court process, audit requirements, fraud review, chargeback defense, security investigation, or dispute preservation.
Customer is responsible for requesting export on time, reviewing exported data, and maintaining its own long-term records where required for its legal, tax, consumer, telecom, or financial obligations.
After the retention window expires or deletion is executed, recovery may be impossible. WISPGate does not guarantee recoverability once data passes the applicable deletion threshold.