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Privacy Policy

Last Updated: April 23, 2026  •  Version: v2.0  •  Document ID: wg-privacy

1. Scope

This Privacy Policy explains how WISPGate collects, uses, discloses, stores, and protects personal data in connection with its website, legal pages, support channels, customer environments, hosted platform, and related business operations.

2. Categories of Data We Process

2.1 Website and Inquiry Data

  • Name, business email, phone number, job title, company name, and message content submitted through forms or direct contact.
  • IP address, browser metadata, device characteristics, cookies, referrers, and page interaction data.

2.2 Customer Account Data

  • Authorized user information, billing contacts, commercial contacts, invoices, payment status, and support history.

2.3 Platform and Subscriber Data Processed on Customer Instructions

  • Subscriber identity and contact fields, service plans, service states, billing records, authentication records, API events, network-related metadata, portal activity, and operational logs.

2.4 Security and System Data

  • Access logs, administrator actions, audit entries, alert history, diagnostic traces, and incident records.

3. Purposes of Processing

We process personal data only where reasonably required for legitimate operational purposes, contractual performance, legal compliance, platform security, support delivery, fraud prevention, billing administration, product maintenance, and controlled service improvement.

4. Lawful Bases

Depending on context and applicable law, processing may rely on contract performance, legitimate interests, legal obligations, consent, or other lawful bases recognized by law.

5. No Sale of Personal Data

We do not sell customer personal data or subscriber personal data for advertising arbitrage. We do not knowingly disclose customer personal data for cross-context behavioral advertising.

6. Disclosures

We may disclose data to affiliates, infrastructure providers, subprocessors, payment processors, communications providers, support vendors, advisors, acquirers, auditors, insurers, or authorities where required by law, security necessity, or contract performance.

7. International Transfers

Data may be processed in jurisdictions different from the customer’s home jurisdiction. Where legally required, appropriate transfer mechanisms, contractual controls, or recognized adequacy measures should be applied.

8. Retention

Retention periods depend on data type, contract status, legal obligations, backup cycles, dispute preservation needs, and security requirements. Specific operational rules are set out in the Data Retention Policy.

9. Security

We maintain administrative, technical, and organizational safeguards designed to reduce risk. No environment is invulnerable. No internet-based service can guarantee absolute security, uninterrupted operation, or immunity from compromise.

10. Data Subject Requests

Where we act as controller, individuals may request access, correction, deletion, restriction, portability, or objection as recognized by law. Where we act as processor for customer subscriber data, requests should be directed to the relevant customer first. We may assist where contractually required and technically feasible.

11. Children

Our services are intended for business use and are not directed to children. We do not knowingly collect personal data directly from children through the business platform.

12. Sensitive Data

Unless explicitly required by the customer’s lawful use case and supported by contract and controls, the platform is not intended for special-category personal data or highly sensitive regulated data. Customers remain responsible for assessing whether their use case is lawful and appropriate.

13. Cookies and Tracking

Use of cookies and similar technologies is described in the Cookie Policy. Consent choices may apply in certain jurisdictions.

14. Changes

We may update this Privacy Policy. Material updates become effective when posted unless a later date is stated.

15. Contact

Privacy inquiries should be directed to privacy@wispgate.us. Legal inquiries may be directed to legal@wispgate.us.

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